Commodity Specifications:

Lighting: LED
Material: Tieyi + Acrylic
Process: Painting
Voltage: AC 90-265v (country distribution voltage according to order address)
Applicable to places: stairs, bar, front desk, bedside, living room, bedroom, corridor, restaurant, etc.
Adjustable height of lifting wire

matters needing attention：

First, about transportation
1. Shipping within 2-4 working days after receipt of payment. If you want to change your distribution
Address, please leave a message on the message or send an address to contact us.
2. We only ship to the confirmed order address. Make sure your shipping/address/phone/code is correct before purchasing.
3. We are not responsible for address errors or non-delivery.
4. In order to ship smoothly and quickly, we may ship the goods to another express company/carrier. Our decision is final.
5. Service transit times are provided by the carrier, excluding weekends and holidays. Transport times may vary, especially during holidays.
If you have not received your order within 30-35 days after payment, please contact us. We will track your order
Reply to you as soon as possible. Our goal is to satisfy our customers!
6. If you encounter difficulties in the delivery process, you may consult with us and resolve them in a lawful manner.
7. We are not responsible for any of the following incidents, delays or other issues:
responsibility
Freight and any import charges shall be borne by the buyer.Second, about goods
1. Receive defective/damaged items in the package, contact us and handle them quickly. We put service first (the package may get damaged by courier in transit). We do our best to make the package as good as possible.
2. If we receive a package/product without contacting us directly and give us a 3-star rating, we will not deal with any problems in the future.
3. If the package is damaged or the goods are damaged in transit, we will be liable and we will send a new pendant light or free replacement parts.
4. Artificial defects such as breakage or abrasion are not guaranteed.
5. You will have 3-5 days to contact us from the date of receipt of the signed package. If you have more than 5 days to contact us, it will be deemed to have been used and we will not refund or replace the parcel with you.
No exceptions! The buyer shall bear the return fee. We will be responsible for the resend fee.
6. All returned items must be in the original packaging and you must provide us with shipping tracking
Number, specific reason for return and your order ID.
7. We will refund all your winning amount after receiving the original status and packing of the items
Include all components and accessories, including components and accessories after the buyer and seller cancel the transaction from aliexpress. Or you can choose to replace it.
If the product does not meet the advertisement requirements, we will bear all freight charges.
8. If you are not satisfied with the receipt of the item, please return it within 7 days for replacement or payment return. Please contact me before returning the item.
Third, about customer service
1. If you have any questions, please contact us via Aliexpress Trading Manager or e-mail. We are happy to help. Mail will be answered within 24 hours due to different time zones. If you have any questions before you leave any feedback, please send us a message and we will respond to and process it as soon as we receive it.
2. If you are satisfied with our products, please give us positive feedback and give a detailed vendor rating of 5 star DSR, as this is very important to me. Thank you for your support and understanding.
3. We will try our best to provide you with the best service possible, because of our feedback and what we are after. We maintain high standards of excellence and strive to satisfy 100% of our customers!
Sailing Jane Lighting Store, wish you a pleasant shopping at aliexpress and a nice day. Welcome!!!