Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ecoluxedecor.com. Please note that returns will need to be sent to the following address sane address or Our Courour Partnert Collect product from your dorstep

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ecoluxedecor.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ecoluxedecor.com.

Welcome to Eco Luxe Décor's Cancellation & Refund Policy. This policy outlines the terms and conditions governing the cancellation of orders and the process for requesting refunds on our website https://ecoluxedecor.com.

1. Order Cancellation

Once an order is placed on our website, it enters our system for processing immediately. As a result, we are unable to guarantee the cancellation of an order once it has been confirmed. If you wish to cancel your order, please contact our customer support team at [support@ecoluxedecor.com] as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee the cancellation of orders that are already in the processing or shipping stages.

2. Refund Process

If you are not satisfied with your purchase and wish to request a refund, please follow the guidelines below:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 15 days of receiving the item. We may request photos or additional information to assess the issue. We will provide instructions on how to return the item, and upon receipt, we will issue a full refund or send a replacement, as per your preference.

• Non-Delivery: If your order does not arrive within the specified delivery timeframe, please contact us. We will investigate the issue and, if necessary, process a refund for the undelivered items.

• Change of Mind: We understand that preferences may change. If you have a change of mind and wish to return an item, please contact us within 15 days of receiving your order. The item must be unused, in its original packaging, and in resalable condition. You will be responsible for return shipping costs, and upon receipt of the returned item, we will issue a refund for the purchase price, excluding original shipping charges.

3. Processing Time for Refunds

Refunds will be processed within

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ecoluxedecor.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ecoluxedecor.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ecoluxedecor.com.

7 to days of receiving the returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

4. Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at [support@ecoluxedecor.com].

Thank you for shopping at Eco Luxe Décor! We appreciate your understanding and cooperation regarding our Cancellation & Refund Policy.